Shipping Policy

The estimated shipping price for the available methods will be displayed at checkout

At Electracore we value our time as much as our customers. In so we have partnered with the best shipping companies in North America to provide you with the quickest and easiest shipping solution that fits your needs. Once you have chosen your product and you are ready to order, choose from the available methods at checkout. Delivery time and prices will vary depending on the product you order, the shipping method chosen, and the product availability.

Product Matching and Backorders

Please note that we are constantly working on better product availability and our customer’s ease of finding the right product for their application. If the product you want is out of stock, please refer to the product equivalent. If no product equivalent is listed, please contact our customer service and we will do everything we can to find the right replacement for your application.

back-ordered products will be restocked in the following weeks. We know that sometimes you can’t afford to wait. In most cases, we can find an equivalent replacement that can be shipped immediately.

Please contact our team, we will do everything we can to find the right replacement for your application. 1-844-466-8670

Shipping Locations

Electracore ships everywhere in Canada and the United States (excluding Hawaii and Alaska).

Note that we can’t ship to PO boxes or APO/FPO addresses.

If you’d prefer to collect your order, please contact us for further details at 1-844-466-8670

Confirmation and Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Shipping Damages

Unfortunately, if your product is damaged upon arrival, please contact our team as promptly as possible at 1-844-466-8670. One of our team members will help you file a claim on your behalf.

Please keep all damaged packaging material and products to be able to file a claim with the shipping company. (Note that pictures will be needed to file a claim)

The company Electracore is not responsible for shipping damages that occurred once your parcel has left our warehouses.

Customs, Duties, and Taxes

We ship directly from our Canadian warehouses, so customs charges aren’t expected within Canada.
Regardless Electracore is in no circumstance responsible for any; customs fees, taxes, and all other fees applied to your order during or after shipping. They are the customer’s responsibility.