Help / FAQ
We carry a wide variety of electric motors including single-phase, three-phase, AC, DC, HVAC, pump, and general-purpose motors for both industrial and residential use.
Our product pages include detailed specs like horsepower, voltage, frame size, RPM, and enclosure type. Still unsure? Contact our team—we’re happy to guide you.
All products listed on our e-commerce platform are brand new unless clearly stated otherwise in the product description.
Most motors are sold as standalone units. Accessories such as pulleys, bases, or VFDs must be purchased separately unless specified.
Yes, we offer a selection of motors designed for hazardous or washdown environments. Use the filter or search function to find them, or contact us for assistance.
We accept major credit cards (Visa, Mastercard, Amex). Approved clients may qualify for Net 30 terms.
Yes, our site is SSL-secured, and all payments are processed through trusted, encrypted payment gateways.
We currently do not offer installment payments for online orders, but we may be able to arrange terms for bulk or B2B orders. Contact us to discuss.
Yes, applicable taxes are calculated based on your shipping address and added at checkout, following provincial/state tax laws.
Yes, a detailed invoice is automatically sent to your email after your purchase is completed.
We ship across Canada and the United States. International shipping may be available upon request.
To track the status of your shipment, you may utilize the provided tracking number in your order confirmation email or access our Order Tracking Page. This feature ensures real-time visibility.
Most in-stock orders ship within 1 business day. Delivery times typically range from 1–5 business days depending on your location.
Yes, once your order ships, you’ll receive a tracking number via email so you can follow its progress.
Yes, local pickup is available at our warehouse. You’ll be notified once your order is ready for pickup.
Yes, all our motors are backed by the manufacturer’s warranty, usually 1–3 years, depending on the product line.
If you experience a defect, contact us with your order number, motor model, and a description of the issue. We’ll walk you through the warranty process.
Warranties typically cover manufacturing defects and premature failure under normal use. Damage caused by misuse or improper installation is not covered.
Some manufacturers offer extended warranties. Contact us to check if an extension is available for your purchase.
Warranty service varies by brand. Depending on the issue, the motor may be replaced, repaired, or refunded.
Unused motors in their original packaging may be returned within 30 days of purchase. Restocking fees may apply.
Contact our support team with your order number and reason for return. We’ll provide return instructions and a shipping label if eligible.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Used or installed motors are not eligible for return unless a warranty issue applies.
Once the returned item is received and inspected, refunds are typically issued within 5–10 business days.
We are based in eastern Ontario, and serve customers across North America.
We operate primarily online, but local customers can arrange pickup with our sales associates
Yes, pickup is available at our warehouse. You’ll receive instructions when your order is ready.
While we don’t operate physical branches elsewhere, we ship to every province and most U.S. states with fast delivery.
